Return & Refund Policy for Unclaimed Liquidation Depot

Website: https://www.unclaimedliquidationdepot.com
Business Name: Unclaimed Liquidation Depot

At Unclaimed Liquidation Depot, we want you to feel confident when you order mystery boxes, unclaimed mail pallets, and liquidation treasures. Even though the contents are a surprise, your satisfaction still matters to us.

This policy explains how you can return or exchange an item if needed. Please read it carefully before making a purchase.

1. Who This Policy Applies To

This policy applies to all customers in the United States who purchase any product from our website, including:

• Unclaimed Beauty Accessories Pallets (Small, Medium, Large)

• Unclaimed Clothing Club Pallets (Small, Medium, Large)

• Unclaimed Electronic Pallets (Small, Medium, Large)

• Unclaimed Shoes Pallets (Small, Medium, Large)

• Any other mystery box or liquidation pallet sold on our site

By placing an order, you agree to the terms below.

2. Returns – We Accept Both Defective & Non‑Defective Products

Unlike many mystery box sellers, we do accept returns for two types of situations:

2.1 Defective Products

A product is considered defective if it does not work for its intended purpose and the problem existed before you received it.

Examples of defects:

• An electronic item (e.g., headphones, smart device) will not power on at all.

• A beauty product is cracked, leaking, or clearly unusable.

• An item of clothing has a large tear or broken zipper that was not described as “minor wear.”

Examples that are NOT defects:

• You received a different brand than you hoped for.

• An electronic item works but is missing a non‑essential accessory (e.g., charging cable).

• Minor scuffs or shelf wear that do not affect use (see “Product Condition” below).

2.2 Non‑Defective Products (Change of Mind, Wrong Size, etc.)

You may also return a product for any other reason, including:

• You changed your mind.

• The item does not fit (for clothing/shoes).

• You simply do not like the item.

Note: Because our products are sold as mystery / unclaimed mail, the “surprise” factor alone is not a valid reason for return. But if you receive a physical product that is in new condition (see Section 4) and you decide you don’t want it, you can return it under this policy.

3. Exchanges – Accepted

We accept exchanges for both defective and non‑defective products.

• Defective exchange: You send back the defective item, and we will send you a replacement of the same product type (e.g., another electronic item from our current inventory) at no extra cost.

• Non‑defective exchange: You send back the original item (in new condition), and we will exchange it for a different item of equal or lesser value. If the new item costs more, you pay the difference.

Because our inventory changes frequently, we cannot guarantee a specific exchange item. But we will work with you to find a fair replacement.

Exchanges follow the same 5‑day window and “new only” condition as returns.

4. Product Condition Requirement – “New Only”

To be eligible for a return or exchange, the product must be in “new” condition. This means:

• Unused and unaltered.

• No stains, tears, strong odors, or pet hair.

• All original parts present (if any).

• For electronics: The device must not have been set up, activated, or had any personal data added.

• For beauty products: Seals must be intact (if the product originally had a seal). No product may be partially used.

• For clothing/shoes: No signs of being worn outside, no makeup marks, no stretched fabric.

Important exception – As‑is items: Some of our listings state that items may have “minor quirks or missing parts.” Those minor quirks do not make a product defective. You cannot return an item just because it has the exact minor wear described in the product listing. However, if an item is more damaged than described (e.g., listing said “minor wear” but the item is completely broken), that counts as a defect.

If a product cannot be resold as “new” due to being opened, used, or damaged by you, we will deny the return and send it back to you at your expense.

5. Return Window – 5 Days From Delivery

You have 5 calendar days from the date your order is delivered to initiate a return or exchange.

How to calculate the 5 days:

• Day 1 is the day after delivery.

• If day 5 falls on a weekend or holiday, the deadline extends to the next business day.

Example: Your mystery box is delivered on June 10th. You must contact us to start your return by June 15th.

We will not accept any return or exchange request made after 5 days from delivery, even if the item is still new.

6. Return Method – By Mail (With Free Return Label)

We make returns easy and free for you.

• Return method: All returns must be sent by mail (USPS, UPS, or FedEx).

• Return label: A free prepaid return shipping label is included inside your original package. Look for a card or sticker with return instructions.

• If you lost the label: Email us at [ info@unclaimedliquidationdepot.com ] with your order number, and we will email you a new free return label within 1 business day.

• No need to pay for shipping – your return postage is covered by Unclaimed Liquidation Depot.

How to return:

1. Repackage the item(s) securely in the original box or any sturdy box.

2. Attach the free return label over the original shipping label.

3. Drop off the package at any location that accepts that carrier (e.g., USPS mailbox, UPS Store, FedEx drop-off).

4. Keep the tracking number for your records.

No in‑store returns – we do not have a physical retail location for drop‑offs.

7. Restocking Fees – No Cost

We do not charge any restocking fees.

• Whether you return a defective product or a non‑defective product, you will not be charged a restocking fee.

• The return shipping label is free, and there are no hidden deductions from your refund.

Example: You return a $50beautypallet(non‑defective,newcondition).Youwillreceiveafull$50 refund. No $5,$10, or $200 fee.

This makes returns simple and predictable.

8. Refund Processing Time & Method

Once we receive your returned package, we will inspect the item to confirm it is in “new” condition (or confirm the defect).

Refund method:

• Credit card payments: Refunded to the original card.

• PayPal or digital wallet: Refunded to the same account.

• You will receive an email confirmation when the refund is processed.

Partial refunds: If you return only part of a multi‑item order (e.g., one pair of shoes from a shoes pallet), we will refund the proportional value of that item, provided it is in new condition.

No refund for original shipping: If you paid for shipping on your original order, that cost is not refundable unless the return is due to our error (e.g., we sent the wrong pallet type).

9. Exceptions & Items That Cannot Be Returned

The following cannot be returned or exchanged, even within 5 days:

1. Any product that has been used, worn, washed, or installed.

2. Items not in “new” condition (as defined in Section 4).

3. Gift cards (if sold).

4. Digital products or downloadable files (if any).

5. Products that are clearly marked “Final Sale” in the listing (rare, but if present, it will be stated).

6. Returns requested after the 5‑day window.

Also, you cannot return a product just because the mystery “surprise” wasn’t exciting enough. The value of the entertainment is part of what you buy. This policy is for the physical product condition only.

10. Damaged in Transit or Missing Packages

If your package arrives damaged (crushed, torn open, wet) or does not arrive at all, please contact us immediately. That is not a standard return – it is a shipping issue.

For damaged items:

• Take photos of the damaged box and any damaged items.

• Email us within 7 days of delivery.

• We will send you a free return label and either replace the damaged items or refund you fully (including original shipping).

For missing packages:

• Check with neighbors and your local post office first.

• If still missing after 5 business days from the “delivered” scan, email us.

• We will open an investigation with the carrier. If the package is confirmed lost, we will refund or replace at no cost to you.

11. How to Initiate a Return or Exchange – Step by Step

Step 1: Contact us within 5 days of delivery.
Email [info@unclaimedliquidationdepot.com] with:

• Order number

• Product name

• Reason: “defective” or “non‑defective return” or “exchange request”

• For defects: Attach a short video or clear photos showing the issue.

• For non‑defective returns: Attach a photo showing the item is still new.

Step 2: Receive your RMA and label (if needed).
We will reply within 1 business day with a Return Merchandise Authorization (RMA) number. If you lost the return label that came in your package, we will attach a new free label in that email.

Step 3: Pack and ship.
Place the item(s) in a box. Write the RMA number on the outside. Attach the free return label. Drop off at the carrier’s location.

Step 4: Wait for inspection & refund.
Once we receive the return, we inspect within 3 business days. You will get an email when your refund or exchange is processed.

12. Order Cancellations

You may cancel your order for a full refund within 2 hours of placing it (because we pack and ship quickly). After 2 hours, your order has likely entered processing and cannot be canceled. In that case, you will need to receive the order and then follow the return process above.

To cancel, email us immediately with “CANCEL” and your order number.

13. Contact Information

For all return, exchange, or refund questions:

Email: [info@unclaimedliquidationdepot.com]
Response time: Within 1 business day (usually faster)
Mail for written disputes (not returns):
Unclaimed Liquidation Depot
Attn: Returns

Do not send returns to any address other than the one on the return label – otherwise we may not receive them.

14. Summary – Key Points to Remember

15. Acknowledgment

By making a purchase on Unclaimed Liquidation Depot, you confirm that you have read and agree to this Return & Refund Policy. You understand that returns are only accepted within 5 days, on products in new condition, and that you must use the free return label provided.